Privacy Policy

Last updated: April 15, 2026

Athlink ("we," "us," or "our") operates the Athlink mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, profile photo, and any additional details you choose to provide (such as your sport, position, or school).

Payment Information

Payments are processed by Stripe. We do not store your full credit card number. Stripe may collect payment details in accordance with their own privacy policy.

Usage Data

We automatically collect information about how you interact with the Service, including device type, operating system, app version, pages viewed, and actions taken within the app.

Communications

Messages, photos, videos, and call metadata exchanged between users through the Service are stored to provide the coaching experience.

2. How We Use Your Information

• To provide, operate, and maintain the Service
• To process transactions and send related information (confirmations, receipts)
• To connect athletes with coaches and facilitate coaching sessions
• To send administrative messages, updates, and security alerts
• To respond to your comments, questions, and support requests
• To monitor and analyze usage trends to improve the Service
• To detect, prevent, and address fraud or technical issues

3. Sharing Your Information

We do not sell your personal information. We may share information in the following situations:

• With other users: Your profile information (name, photo, sport, reviews) is visible to other users of the Service.
• Service providers: We share data with third-party vendors who help us operate the Service (e.g., Stripe for payments, Firebase for hosting and authentication).
• Legal requirements: We may disclose information if required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us.

5. Security

We use commercially reasonable measures to protect your information, including encryption in transit and at rest. However, no method of electronic storage or transmission is 100% secure.

6. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing of your data
• Request a portable copy of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at the email below.

8. Third-Party Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

9. Third-Party Visitor Identification

We use RB2B (Retention.com), a third-party service that identifies anonymous business visitors to our website. RB2B uses a JavaScript snippet to match website visitors against its database of business professionals and provides us with information including name, professional email, company, and job title for U.S.-based visitors.

This identification happens only for visitors with publicly available business profile data. We use this information to understand who is interested in Athlink and to follow up with relevant prospects.

If you do not want to be identified by RB2B, you can opt out at rb2b.com/opt-out.

For more information on RB2B's data practices, see their privacy policy at rb2b.com/privacy-policy.

10. Promo Codes and Referrals

We operate a launch promotional-code program and a referral program. To run these features and prevent abuse, we collect and process the following additional information:

• Device identifier — We collect a Firebase Installations ID, an app-scoped identifier that is reset when the app is uninstalled or its data is cleared, and is not shared with other apps. We use it to ensure a promotional code or referral reward is redeemed by a distinct device. This identifier is not used for advertising and does not require the iOS App Tracking Transparency prompt.
• Payment-method fingerprint — Stripe returns a non-reversible fingerprint of the card used at checkout. We store this fingerprint alongside successful promo-code redemptions to prevent the same card from redeeming a first-session discount more than once. We do not store card numbers, expiration dates, or CVVs; that information is handled by Stripe.
• Referral tokens — When a user shares a creator's profile, we generate a random share token that we associate with the sharer. If a new user arrives at a creator's profile via that token and later completes a session with any creator, we use the token to attribute the referral and issue the reward. Tokens are meaningless outside our system and are not sold or shared externally.
• Redemption log — Each attempt to claim or redeem a promo code (successful or not) is logged with the user ID, code, timestamp, and outcome. We use this log for fraud detection, rate-limiting, and to resolve support tickets.

Purpose: Fraud prevention, rate-limiting, and accurate attribution of referral rewards between Athlink users.

Linked to identity: All items above are associated with your Athlink user ID while you hold an account.

Retention: Redemption log entries, referral tokens, device identifiers, and card fingerprints associated with promo and referral activity are retained for 24 months from the redemption event, after which raw log entries are deleted and fingerprint-to-user-ID mappings are anonymized. You can request earlier deletion at any time by contacting us (see Section 13), subject to our need to retain minimal records for fraud prevention and legal compliance.

Data sharing: None of the identifiers described in this section are sold, rented, or shared with third-party advertisers, data brokers, or analytics vendors. Card fingerprints are handled exclusively between Athlink and Stripe for payment processing and fraud prevention. Referral tokens are never exposed outside the Athlink system.

Rewards structure: All promotional discounts and referral credits apply only to the Stripe payment for a person-to-person coaching session between you and a creator. They are not currency, cannot be withdrawn, do not unlock premium app features, and are not redeemable for any in-app purchase.

11. Feedback and Review Prompts

From time to time, after a moment of value in the app, Athlink may show an in-app prompt asking how your experience has been. If you respond positively, Athlink may then ask the operating system to show Apple's standard App Store review prompt. If you respond negatively or choose to send feedback at any time via Settings, you may submit written feedback to us. To support this and the related improvements, we collect and process the following:

• Feedback text — Whatever you write in the feedback form. Stored alongside your Athlink user ID.
• App version — The Athlink build number you were using when you sent the feedback (helps us reproduce and triage issues you describe).
• Operating-system version — Your iOS version at the time you sent feedback. Stored as a short string (e.g., "iOS 17.4"). Not combined with any other operating-system identifier.
• Device model — A device-model string (e.g., "iPhone 15 Pro"). Not combined with serial number, IMEI, advertising ID, or any other persistent device identifier.
• Account role at submission — Whether your account was acting as a learner or as a creator (instructor) at the time. Used to triage feedback by user group.
• Submission source — Whether the feedback came from the in-app sentiment prompt or from Settings → Send Feedback. Used to understand which entry points users prefer.
• Prompt timing metadata — Athlink stores whether and when you have responded to a review prompt and whether the response was positive or negative, so we don't re-prompt you. This is a small set of timestamps and counters on your user record.

Purpose: Triage of bug reports, prioritization of product improvements, and rate-limiting of review prompts so they appear at most a small number of times per user. Feedback is reviewed and acknowledged by Athlink admins.

Linked to identity: Feedback text, role, source, and prompt-timing metadata are linked to your Athlink user ID. App version, OS version, and device model are stored on the feedback record alongside the user ID for diagnostic context.

Apple's App Store review prompt: When you indicate a positive experience, Athlink calls Apple's SKStoreReviewController framework to request that Apple show the App Store review prompt. The decision to actually display the prompt is made by Apple, who limits how often it can appear. Athlink does not know whether the prompt was displayed or what rating you submitted; ratings and reviews you write through that prompt go directly to the App Store and are governed by Apple's privacy policy, not Athlink's.

Retention: We retain feedback records for as long as needed to support product improvement and user follow-up. Prompt-timing metadata persists for the life of your account and is removed if you delete your account.

Data sharing: Feedback text and the metadata listed above are not sold, rented, or shared with third-party advertisers, data brokers, or analytics vendors. Apple's review prompt is the only third-party touchpoint, and only your sentiment response (not your feedback text) determines whether Athlink invokes it.

Sending feedback voluntarily: You can send Athlink feedback at any time through Settings → Send Feedback, separate from the in-app review prompt. The same data described above is collected. There is no obligation to use the feedback channel — you can also reach us via email (see Section 13).

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by updating the "Last updated" date above. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

athlink.adviceapp@gmail.com